Our number one priority remains providing every customer at Sami Miro Vintage with the best service. As we focus on the safety of our team and customers, you may experience some delays in shipment and inquiries regarding your order. We appreciate your patience during this time.
All garments are produced and finished by family-operated small factories in Los Angeles. Please allow up to 14 business days for all items to get shipped. Customers are responsible for shipping costs and liable once the product has been dispatched by our warehouse. All customers outside of the US are responsible for potential customs fees.
HOLIDAY ORDERS AND HOURS
Have a question about placing your order? Just email us at firstname.lastname@example.org. We're available from 9:30am-5:00pm PT, Mondays through Fridays (except national holidays). Our team will be on a limited schedule from 12/26-1/2 in order to observe and enjoy the holiday season. Please expect delays in Customer Service responses during this time period. Thank you upfront for your understanding.
All customers are responsible for ensuring that the shipping address entered is a safe, secure address. We are unable to cover the cost of lost or stolen packages, nor do we have the authority to collaborate with the shipping company to locate your packages, especially if the tracking information confirms that delivery of package. Sami Miro Vintage (SMV) can only check the tracking information, the same one that is provided to all customers when they receive their confirmed fulfillment email. If the tracking information confirms that it has been delivered, SMV will assume that it has been delivered and that other external variables were at play.
All items are available for store credit only. No refunds are permitted.
Items must be returned in original conditions, neatly packed and with all tags still attached. The returned items must be sent back in their original packaging together with all the materials received with the item/s (dust bags, covers etc.) and must have a copy of the packing list inside.
The item(s) must be unharmed, not worn or altered and must have all original security seals still attached. Sami Miro Vintage will accept the return and once approved, with issue a store credit within 10 business days from the receipt of the return.
Please note the customer is responsible for all shipping requirements and fees.
Please note that we can only accept returns from the country which the shipment was sent to.
In order to start the store credit process the customers can contact the SMV customer care team via email at email@example.com. Please state the order number, reason for return and a request for store credit. All store credit is valid for up to one (1) year from the date issued to the customer. The customer is then responsible to ship the product back to the address provided.
Please follow the instructions given by the customer care team while sending your return back to Sami Miro Vintage avoiding any discrepancy. Item(s) that will not match SMV's return policy will not be taken into consideration and can be sent back to the customer at his or her own cost.