PRE-ORDERS & RETURNS

PRE-ORDERS

Pre-orders placed before 11/20 will arrive before 12/25.

Orders made after 11/20 will begin shipping on 12/20 in the order they we received.

Please allow up to two weeks for all items to get shipped.

Please ensure you select an appropriate shipping method for your city and country.

RETURNS

Items must be returned in the same original conditions, neatly packed and with the return tag still attached. The returned items must be sent back in their original packaging together with all the materials received with the item/s (dust bags, covers etc.) and must have a copy of the invoice inside.

The item(s) must be unharmed, not worn or altered and must have all original security seals still attached. Sami Miro Vintage accepts exchanges or refunds within 7 days from the receipt of the merchandise.

Please note that we can only exchange an item for the same article in a different size or color. The new size/color will be dispatched as soon as we have received the article that is to be exchanged.

Please note that we can only accept exchanges from the country which the shipment was sent to.

In order to start the exchange or refund process the customers can contact the SMV customer care team via email at hello@samimiro.com. Stating the order number, reason for return and whether it’s a request for product exchange or a refund. The customer will then receive an email with a return authorization number (RAN) that is needed to fill out the return tag which must be sent back with the item/s in question.

Please follow the instructions given by the customer care team while sending your return back to Sami Miro Vintage avoiding any discrepancy. Item(s) that will not match SMV's return policy will not be taken into consideration and can be sent back to the customer at his or her own cost.